Returns & refunds.
We want you to be happy with your frame. If you’re not, we’ll sort it out — no awkward emails required.
Our returns policy
You have 30 days from the date of delivery to return your frame for a full refund. The frame must be unused and in its original packaging.
If your frame arrives damaged, please take photos and contact us within 48 hours and we’ll arrange a replacement or refund straight away.
How to return
Get in touch
Email us at minifigs@digsforfigs.com with your order number and the reason for your return. We’ll reply quickly.
Pack it carefully
Repack the frame in its original packaging. Frames are large and fragile — please take care to protect the glass door in transit.
Send it back
We’ll confirm our return address once you’ve been in touch. Return postage is at the customer’s expense unless the item is faulty or arrived damaged.
Refund issued
Once we receive and inspect the return, we’ll issue your refund within 5 working days to your original payment method.
Faulty or damaged items
If your frame arrives damaged or develops a fault, we’ll cover all costs — including return shipping — and send a replacement or issue a full refund, whichever you prefer. Please contact us within 48 hours of delivery with photos.
Base plates & accessories
Base plates can be returned if unused and in original packaging within 30 days. As consumable items, opened packs cannot be returned unless faulty.
Your statutory rights
Nothing in this policy affects your statutory rights under UK consumer law. Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it without giving a reason.
If you have any questions about your rights, feel free to get in touch.